Information we collect
Viaje Holidays Travel Services collects information you voluntarily provide when you request a travel package, visa assistance, another service, or contact our team.
- Your name, email address, and mobile number.
- Travel destinations, package selections, visa country, and inquiry details.
- Messages submitted through our contact forms or chatbot.
- Basic technical information needed to operate and protect the website.
How we use information
We use your information to respond to inquiries, prepare travel recommendations, coordinate requested services, maintain website security, and improve our customer experience. We do not sell your personal information.
Service providers and embeds
Our website may use third-party services such as YouTube for video, Google Maps for location displays, and hosting or communication providers. These services may process technical information under their own privacy policies.
Retention and security
We retain inquiry information only as long as reasonably needed to provide services, meet legal obligations, resolve disputes, and maintain business records. We use reasonable safeguards, but no online system can be guaranteed completely secure.
Your choices
You may ask to access, correct, or delete personal information we hold about you, subject to applicable legal and recordkeeping requirements. You may also decline optional website preferences.
Contact us
For privacy questions or requests, email info@viajeholidays.ph or contact Viaje Holidays Travel Services at 4DS Building, Arellano St., Downtown, Tacloban City, Leyte, Philippines.